Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. One or more services aren't accessible or are unusable. Examples of issue types and severity levels are shown in the following table. Technical support case handlingĢ1Vianet assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. Learn about finding answers from other customers in the Community. Technical support does not include troubleshooting third-party services or add-ins. You can learn how to contact technical support here: Contact support. Recipient configuration (mailbox permissions, configuring mail forwarding, configuring shared mailbox). Some examples of these issues are listed in the following table. Technical support for Office 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage.
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